点击选择搜索分类
首页 - 中小学教辅- 正文
☆☆☆☆☆
||
Joseph A. Michelli(约瑟·A·米其里) 著
出版社: McGraw-Hill ISBN:9780071548335 版次:1 商品编码:19003680 包装:精装 丛书名: 金牌企业系列 出版时间:2008-06-13 用纸:胶版纸 页数:224 正文语种:英文 商品尺寸:225mm*142mm*30mm
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:
Understanding the ever-evolving needs of customers
Empowering employees by treating them with the utmost respect
Anticipating customers' unexpressed needs and concerns
Developing and conducting an unsurpassed training regimen
Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.
The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装] 电子书 下载 mobi epub pdf txt
The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装]-so88
The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装] pdf epub mobi txt 电子书 下载 2022
图书介绍
☆☆☆☆☆
||
Joseph A. Michelli(约瑟·A·米其里) 著
出版社: McGraw-Hill ISBN:9780071548335 版次:1 商品编码:19003680 包装:精装 丛书名: 金牌企业系列 出版时间:2008-06-13 用纸:胶版纸 页数:224 正文语种:英文 商品尺寸:225mm*142mm*30mm
内容简介
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:
Understanding the ever-evolving needs of customers
Empowering employees by treating them with the utmost respect
Anticipating customers' unexpressed needs and concerns
Developing and conducting an unsurpassed training regimen
Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.
The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
作者简介
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC's On the Money.The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装] 电子书 下载 mobi epub pdf txt
电子书下载地址:
相关电子书推荐:
- 文件名
- 一日一篇科普速读:像科学家一样思考:二 9787802146532
- 我的第一本科学漫画书·儿童百问百答21:未来科学 [7-10岁]
- 现在有多长 9787535798107 英国《新科学家》杂志,博集天卷 出品-RT
- 中公版·2018河南省农村信用社招聘考试专用教材:综合基础知识
- (青少年“海洋梦”系列丛书)八仙过海——海上探险与航海 “海洋梦”系列丛书编委
- 2018年时事政治一本通 时政理论热点面对面 教材 题库
- 昆虫密码/身边的大自然趣味科普丛书
- 做最好的自己全套10册 一年级课外书 注音版拼音读物 小学生二年级7-10岁绘本儿童文学
- 人类神秘现象(智慧点亮人生书系)
- 中西医结合执业医师资格考试最后成功四套胜卷(2018)
- {RT}人类的艺术:全译插图典藏本-[美]房龙 中国画报出版社 9787514612684
- 赠品:造价工程师法规、标准随身记(数量有限 送完为止)
- 新书现货 一本稀奇古怪的科学书 贾立芳 DFH怪异冷门知识 开阔视野增长见识锻炼思维方式的科普读物
- 启发精选世界优秀畅销绘本:两只坏蚂蚁 [3-6岁]
- 水文学(第五版)/普通高等教育土建学科专业“十二五”规划教材