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Joseph A. Michelli(约瑟·A·米其里) 著
出版社: McGraw-Hill ISBN:9780071548335 版次:1 商品编码:19003680 包装:精装 丛书名: 金牌企业系列 出版时间:2008-06-13 用纸:胶版纸 页数:224 正文语种:英文 商品尺寸:225mm*142mm*30mm
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:
Understanding the ever-evolving needs of customers
Empowering employees by treating them with the utmost respect
Anticipating customers' unexpressed needs and concerns
Developing and conducting an unsurpassed training regimen
Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.
The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装] 电子书 下载 mobi epub pdf txt
The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装]-so88
The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装] pdf epub mobi txt 电子书 下载 2022
图书介绍
☆☆☆☆☆
||
Joseph A. Michelli(约瑟·A·米其里) 著
出版社: McGraw-Hill ISBN:9780071548335 版次:1 商品编码:19003680 包装:精装 丛书名: 金牌企业系列 出版时间:2008-06-13 用纸:胶版纸 页数:224 正文语种:英文 商品尺寸:225mm*142mm*30mm
内容简介
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:
Understanding the ever-evolving needs of customers
Empowering employees by treating them with the utmost respect
Anticipating customers' unexpressed needs and concerns
Developing and conducting an unsurpassed training regimen
Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.
The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
作者简介
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC's On the Money.The New Gold Standard 金牌标准:丽思-卡尔顿酒店 [精装] 电子书 下载 mobi epub pdf txt
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